When arriving at the rental it was very busy, there was no line or queue of any kind, only chaos!
There was no information on what to do or who to talk to. After waiting in line for nearly 30 min. I was informed that I was in the wrong line and directed to another line. When I finally got some help the employee came with ski boots and they didn’t fit, when I asked for a smaller pair he replied that this was what I had ordered. Strange reply knowing that ski boots are as different as they are many. Then he asked if I wanted a helmet and I said yes as that was part of the package I had ordered online in advance. He never came back with it and I found a old one on the shop floor that I asked another employee if I could use.
Had to go and change the boots later as they where a much cheaper and softer than the “super top” kind that I ordered and paid for. I will certainly choose another rental in the future!
Has booked from: 2019-03-03 00:00:00 to 2019-03-08 00:00:00